IT Specialist III

Job Title:             IT Specialist III
Location:             Miami, FL or Tampa, FL
FLSA Status:       Non-Exempt
Reports to:         IT Operations Manager

Overview
The IT Specialist III ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access management as needed.  They also provide technical guidance and coaching to the IT team. They motivate team members to achieve IT goals and foster a positive work environment. The IT Specialist III assists in the development of strategies and plans to create technology solutions that are in alignment with business operations. They are responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences. 

• Design, implement, and maintain IT systems and infrastructure.
• Collaborate with cross-functional teams to identify and address technical issues.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Develop and implement security measures to protect systems and data.
• Configure and maintain network services, including DHCP and DNS.
• Develop and maintain system documentation, including architecture diagrams and standard operating procedures.
• Manage projects of moderate scope, such as: design and implementation, system migrations, and MDM deployments
• Train end users in the use of equipment and software
• Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.
• Provide both in-person support and support for remote workers.
• Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed.
• Configure and support iPhone and iPad devices.
• Provide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies.
• Perform system administration for various enterprise tools and platforms.
• Perform hardware and software system configuration, maintenance, and upgrades.
• Evaluate products and IT processes and then recommend changes.
• Occasional travel to branch office locations may be required.

• Minimum 5 years of experience in an IT services support role
• Associate’s degree preferred.
• Microsoft (MCP) Certification and/or ITIL (fundamentals level) preferred.
• Strong PowerShell experience preferred.
• Strong Office 365 administration experience preferred.
• Strong Azure and Windows Server experience preferred.
• Strong MSP experience preferred.
• Strong knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies preferred.
• Strong knowledge of MS Active Directory infrastructure preferred
• Familiarity with IP Telephony and cell phone technology
• iOS experience preferred.
• Excellent analytic and problem-solving skills

Capable of working independently with minimal supervision